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Staff

Staff are characters you can hire to work in your café as baristas or servers. All players begin with the same barista and permanent staff member, Ann.

As you progress through the game, you can hire up to 4 additional employees in any combination of baristas and servers you like.

Baristas

Baristas are staff members who can make any recipe with the exception of special recipes, which require spices.

They only serve customers seated at bar counters. While they can make recipes for customers seated at tables or couches, they cannot bring finished orders to those customers. Instead, they set finished orders on a service table to be picked up by servers. They also do not gain experience points when making orders for servers, only when they are serving customers seated at bar counters.

Baristas can only make and deliver one recipe at a time.

Servers

Servers are staff members who can usually only make simple recipes. They only serve customers seated at tables or couches and require a service table to function properly.

When customers order recipes that require several ingredients, servers will relay the orders to baristas using a service table. Then they pick the item up when it is ready and deliver it to the customer.

Servers can only make, relay and deliver one recipe at a time.

Servers are able to make any kind of recipe for telephone, township, and event orders, with the exception of special recipes.

Hiring and firing staff members

Candidates

You can hire a second staff member at Level 4, a third at Level 8 (or by unlocking early for Currency Diamond 75) and a fourth and final staff member at Level 10 (or by unlocking early for Currency Diamond 499). Players who are VIP 6 and above get the option to hire a fifth staff member.

The list of available candidates for hire refresh every 24 hours but can be refreshed earlier using diamonds. You can fire any of your employees at any time with the exception of Ann, who is the only permanent staff member.

The cost of hiring each employee is based on what special skills and bonuses they give you (see the list below).

Experience and skills

Staff members gain experience points by directly serving customers seated in your café. These experience points can then be used to unlock and upgrade skills. Baristas gain experience points by serving customers seated at bar counters, while servers gain experience points by serving customers seated at tables and couches. However, neither receive experience points from delivery orders. Staff members get 1 experience point for each completed order. For example, if a customer orders 3 items, the employee gets 1 experience point once they have served all 3 items.

When employees have accumulated a certain number of experience points (see the table below), you can upgrade one of their skills. Some employees can have one or several skills already upgraded when you hire them. The experience points required for staff to level up and get additional skill points increase with their level.

Staff Level Experience Points
1 25 pts
2 50 pts
3 100 pts
4 250 pts
5 500 pts
6 1,000 pts
7 5,000 pts
8 10,000 pts
9 50,000 pts
10 150,000 pts

You can also spend 99 diamonds to upgrade a skill if the employee does not have enough points yet. Skill upgrades are permanent and cannot be reset and used for a different skill. If you fire an employee and wish to hire them again later, their upgraded skills will be retained when you add them to your café again.

Note: Skills must be upgraded to Level 1 before you receive its bonuses.

Tips

Tips are based on your interior decor, and can also be increased by staff members with the Tip Master skill (see the list of candidates below). Fernando can give you an overview of your tip percentage at any time by clicking on him when he visits your café.

List of candidates

If you fire a staff member, they will keep their current level and can show up again in the Candidates list of available staff for hire, so you may rehire them again if you wish. Employees that have leveled up will be more expensive to rehire than they were initially.

The table below lists all possible hiring costs for every candidate. The candidates available to hire and their hiring costs are randomized in the Candidates list in the game.

Candidate Price Position Daily Bonus Special Skills
Alex
Barista Alex
Currency Coin 16,000

Currency Diamond 449

Barista Anise Master Cappuccino Operator
Alice
Barista Alice
Currency Coin 50 Barista N/A Speed
Alina
Barista Alina
Currency Coin 1,000 Barista N/A Master Tea Operator
Alison
Barista Alice
Currency Coin 300 Barista N/A Master of Persuasion
Andrew
Server Andrew
Currency Coin 800 Server N/A Tip Master
Angelina
Barista Alina
Currency Coin 42,000

Currency Diamond 569

Barista Ginseng Master Cappuccino Operator
Ann
Barista Ann
Free Barista Simple Gift Speed, All Items Prices
Annette
Server Annette
Currency Diamond 599 Server Cardamom Espresso Prices
Ariadne
Server Annette
Currency Coin 1,500 Server N/A Tea Prices
Benjamin
Server Benjamin
Currency Diamond 599 Server Tapioca Tea Prices
Boris
Server Boris
Currency Coin 1,500 Server N/A Espresso Prices
Brad
Barista Alex
Currency Coin 44,000

Currency Diamond 579

Barista Galangal Master Latte Operator
Catherine
Barista Alice
Currency Coin 1,000 Barista N/A Master Americano Operator
Charles
Barista Charles
Currency Coin 31,000

Currency Diamond 549

Barista Nutmeg Master Cappuccino Operator
Dean
Barista Alex
Currency Coin 50 Barista N/A Speed
Diana
Server Diana
Currency Coin 42,000

Currency Diamond 579

Server Ginseng Latte Prices
Elizabeth
Server Annette
Currency Coin 29,000

Currency Diamond 549

Server Star Anise Hot Chocolate Prices
Edward
Barista Charles
Currency Coin 800 Barista N/A Tip Master
Frank
Server Benjamin
Currency Coin 3,000

Currency Diamond 179

Server N/A Espresso Prices
Americano Prices
Forrest
Barista Alex
Currency Coin 5,000 Barista N/A Master Americano Operator
Master Hot Chocolate Operator
Speed
Frederick
Barista Alex
Currency Coin 1,000 Barista N/A Master Latte Operator
Helen
Server Diana
Currency Coin 3,000

Currency Diamond 179

Server N/A Hot Chocolate Prices
Ice Cream Prices
Jack
Server Jack
Currency Coin 1,500 Server N/A Latte Prices
James
Server Jack
Currency Coin 16,500

Currency Diamond 475

Server Anise Ice Cream Prices
Jennifer
Barista Alina
Currency Coin 29,000

Currency Diamond 549

Barista Star Anise Master Latte Operator
Johnny
Server Jack
Currency Coin 1,500 Server N/A Hot Chocolate Prices
Julia
Server Diana
Currency Coin 14,500

Currency Diamond 449

Server Rose Petals Cake Prices
Karina
Server Annette
Currency Coin 3,000 Server N/A Tea Prices
Cake Prices
Kim
Server Diana
Currency Coin 1,500

Currency Diamond 99

Server N/A Ice Cream Prices
Kitty
Barista Alina
Currency Diamond 598 Barista Guarana Master Espresso Operator
Maggie
Barista Alina
Currency Coin 50 Barista N/A Speed
Marcel
Barista Alex
Currency Diamond 599 Barista Saffron Master Tea Operator
Mary
Server Diana
Currency Coin 1,500 Server N/A Americano Prices
Matthew
Server Jack
Currency Coin 50 Server N/A Speed
Max
Server Andrew
Currency Coin 50 Server N/A Speed
Michael
Server Boris
Currency Coin 44,500

Currency Diamond 579

Server Galangal Americano Prices
Milana
Server Annette
Currency Coin 50 Server N/A Speed
Natalie
Barista Alice
Currency Diamond 590 Barista Cardamom Master Americano Operator
Olga
Server Diana
Currency Diamond 599 Server Guarana Tip Master
Rob
Barista Charles
Currency Diamond 590 Barista Tapioca Master Americano Operator
Sam
Server Benjamin
Currency Coin 1,500 Server N/A Cake Prices
Samantha
Barista Alina
Currency Coin 2,000 Barista N/A Master Espresso Operator
Master Cappuccino Operator
Serge
Server Andrew
Currency Coin 31,500

Currency Diamond 559

Server Nutmeg Cappucino Prices
Sheldon
Barista Alex
Currency Coin 1,000 Barista N/A Master Hot Chocolate Operator
Sophie
Server Diana
Currency Coin 50 Server N/A Speed
Steven
Barista Charles
Currency Coin 2,000 Barista N/A Master Latte Operator
Master Tea Operator
Suzanne
Barista Alina
Currency Coin 2,000 Barista N/A Master Cappuccino Operator
Tom
Server Boris
Currency Coin 3,000

Currency Diamond 179

Server N/A Cappuccino Prices
Latte Prices
Tony
Server Andrew
Currency Diamond 599 Server Saffron Master of Persuasion
Veronica
Server Annette
Currency Coin 1,500

Currency Diamond 99

Server N/A Cappuccino Prices
Victor
Barista Charles
Currency Coin 1,000 Barista N/A Master Espresso Operator
Victoria
Server Annette
Currency Coin 700 Barista N/A Speed
Master of Persuasion
William
Barista Charles
Currency Coin 50 Barista N/A Speed
Zlata
Barista Alice
Currency Coin 14,000

Currency Diamond 440

Barista N/A Speed
Master Hot Chocolate Operator

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