Staff are characters who can be hired to work in the coffee shop as baristas or servers. All players begin with the same barista and permanent staff member, Ann.
Players can hire up to a total of 5 staff members. A second staff member is available for hire at level 4, a third at level 8 (or by unlocking early for 
75), and a fourth at level 10 (or by unlocking early for 499). Players who are VIP 6 and above get an extra employee slot to hire a fifth staff member.
Types of staff[]
Baristas[]
Baristas can make any recipe with the exception of special recipes, which require spices.
They only serve customers seated at bar counters. While they can make recipes for customers seated at tables or couches, they cannot bring finished orders to those customers. Instead, they set finished orders on a service table to be picked up by servers. They also do not gain experience points when making orders for servers, only when they are serving customers seated at bar counters.
Baristas can only make and deliver one recipe at a time. They can make any kind of recipe for telephone, township, and event orders, with the exception of special recipes.
Servers[]
Servers can usually make only simple recipes. They are limited to serving customers seated at tables or couches, and they require a Service Table.
When customers order recipes that require several ingredients, servers will relay the orders to baristas using the Service Table. Then, they pick the item up when it is ready and deliver it to the customer.
Servers can only make, relay and deliver one recipe at a time. Like baristas, they can make any kind of recipe for telephone, township, and event orders, with the exception of special recipes.
Wardrobe[]
Players can customize staff members by purchasing clothing for them in the form of hats, tops, bottoms, aprons and shoes for coins. Special costumes can be bought using diamonds, won through the Festival Marathon, or bought using currency rewarded through Quests.
Hiring staff members[]
The list of available candidates for hire refresh every 24 hours but can be refreshed earlier using diamonds. Employees can be fired at any time, with the exception of Ann, who is the only permanent staff member.
The cost of hiring each employee is based on what special skills and bonuses they give.
Experience and skills[]
Staff members gain experience points by directly serving customers seated in the coffee shop. These experience points can then be used to unlock and upgrade skills. Baristas gain experience points by serving customers seated at bar counters, while servers gain experience points by serving customers seated at tables and couches. However, neither receive experience points from delivery orders. Staff members get 1 experience point for each completed order. For example, if a customer orders 3 items, the employee gets 1 experience point once they have served all 3 items.
When employees have accumulated a certain number of experience points, one of their skills can be upgraded using a skill point. Some employees can have one or several skills already upgraded when listed as a candidate for hire. The experience points required for staff to level up and get additional skill points increase with each skill level. A skill must be upgraded to level 1 before players can receive its bonuses.
| Staff Level | Experience Needed |
|---|---|
| 1 | 25 pts |
| 2 | 50 pts |
| 3 | 100 pts |
| 4 | 250 pts |
| 5 | 500 pts |
| 6 | 1,000 pts |
| 7 | 5,000 pts |
| 8 | 10,000 pts |
| 9 | 50,000 pts |
| 10 | 150,000 pts |
Players can pay 99 to upgrade a skill if the employee does not have an available skill point to spend. Skill upgrades are permanent and cannot be reset and used for a different skill. If an employee is rehired, their upgraded skills will be retained when they are added to the coffee shop again.
Tips[]
Tips are based on interior decor and can be increased by staff members with the Tip Master skill. Fernando can give players an overview of their tip percentage at any time by clicking on him when he visits the coffee shop.
List of candidates[]
If staff member is let go, they will keep their current level and can show up again in the Candidates list of available staff for hire, allowing players to rehire them if they wish. Employees that have leveled up will be more expensive to rehire than they were initially.
The table below lists all possible hiring costs for every candidate. The candidates available to hire and their hiring costs are randomized in the Candidates list in the game.
| Image | Name | Price | Position | Daily Bonus | Special Skills |
|---|---|---|---|---|---|
 |
Alex |  16,000 449
|
Barista | Anise | Master Cappuccino Operator |
 |
Alice | 50
|
Barista | - | Speed |
 |
Alina | 1,000
|
Barista | - | Master Tea Operator |
|
Alison | 300
|
Barista | - | Master of Persuasion |
 |
Andrew | 800
|
Server | - | Tip Master |
|
Angelina | 42,000
|
Barista | Ginseng | Master Cappuccino Operator |
 |
Ann | Free | Barista | Simple Gift | Speed, All Items Prices |
 |
Annette | 599
|
Server | Cardamom | Espresso Prices |
|
Ariadne | 1,500
|
Server | - | Tea Prices |
 |
Benjamin | 599
|
Server | Tapioca | Tea Prices |
 |
Boris | 1,500
|
Server | - | Espresso Prices |
|
Brad | 44,000
|
Barista | Galangal | Master Latte Operator |
|
Catherine | 1,000
|
Barista | - | Master Americano Operator |
 |
Charles | 31,000
|
Barista | Nutmeg | Master Cappuccino Operator |
|
Dean | 50
|
Barista | - | Speed |
 |
Diana | 42,000
|
Server | Ginseng | Latte Prices |
|
Elizabeth | 29,000
|
Server | Star Anise | Hot Chocolate Prices |
|
Edward | 800
|
Barista | - | Tip Master |
|
Frank | 3,000
|
Server | - | Espresso Prices Americano Prices |
|
Forrest | 5,000
|
Barista | - | Master Americano Operator Master Hot Chocolate Operator Speed |
|
Frederick | 1,000
|
Barista | - | Master Latte Operator |
|
Helen | 3,000
|
Server | - | Hot Chocolate Prices Ice Cream Prices |
 |
Jack | 1,500
|
Server | - | Latte Prices |
|
James | 16,500
|
Server | Anise | Ice Cream Prices |
|
Jennifer | 29,000
|
Barista | Star Anise | Master Latte Operator |
|
Johnny | 1,500
|
Server | - | Hot Chocolate Prices |
|
Julia | 14,500
|
Server | Rose Petals | Cake Prices |
|
Karina | 3,000
|
Server | - | Tea Prices Cake Prices |
|
Kim | 1,500
|
Server | - | Ice Cream Prices |
|
Kitty | 598
|
Barista | Guarana | Master Espresso Operator |
|
Maggie | 50
|
Barista | - | Speed |
|
Marcel | 599
|
Barista | Saffron | Master Tea Operator |
|
Mary | 1,500
|
Server | - | Americano Prices |
|
Matthew | 50
|
Server | - | Speed |
|
Max | 50
|
Server | - | Speed |
|
Michael | 44,500
|
Server | Galangal | Americano Prices |
|
Milana | 50
|
Server | - | Speed |
|
Natalie | 590
|
Barista | Cardamom | Master Americano Operator |
|
Olga | 599
|
Server | Guarana | Tip Master |
|
Rob | 590
|
Barista | Tapioca | Master Americano Operator |
|
Sam | 1,500
|
Server | - | Cake Prices |
|
Samantha | 2,000
|
Barista | - | Master Espresso Operator Master Cappuccino Operator |
|
Serge | 31,500
|
Server | Nutmeg | Cappucino Prices |
|
Sheldon | 1,000
|
Barista | - | Master Hot Chocolate Operator |
|
Sophie | 50
|
Server | - | Speed |
|
Steven | 2,000
|
Barista | - | Master Latte Operator Master Tea Operator |
|
Suzanne | 2,000
|
Barista | - | Master Cappuccino Operator |
|
Tom | 3,000
|
Server | - | Cappuccino Prices Latte Prices |
|
Tony | 599
|
Server | Saffron | Master of Persuasion |
|
Veronica | 1,500
|
Server | - | Cappuccino Prices |
|
Victor | 1,000
|
Barista | - | Master Espresso Operator |
|
Victoria | 700
|
Server | - | Speed Master of Persuasion |
|
William | 50
|
Barista | - | Speed |
|
Zlata | 14,000
|
Barista | - | Speed Master Hot Chocolate Operator |
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